If you forgot your password you can get a new password immediately using the “Forgot password” page. If you face any difficulties, our super friendly 24/7 customer support staff will help you in real time via Live Chat or send us an e-mail at [email protected].
Frequently Asked Questions
I have forgotten my password, what should I do?
How do I submit my documents? Where can I see the status of my documents?
To upload the required documents, please go to your personal profile page and click on the “Verification” tab. Once the documents are uploaded, please wait until we check them and verify your identity. You can check the status of your identification process by clicking on the “Verification” tab once more.
Can my document be rejected during registration?
Yes, it is possible. Run4Win has to be in accordance with the regulations stated in our licensing agreement with Curacao. If it is ever needed, we will simply reach out to you and request an alternative document copy in order for us to stay within the law.
Is all my information secure on Run4Win?
We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.
Can I close my account for a specified amount of time?
Of course. You are able to either self-exclude yourself for a specified period of time in your personal profile page or let our 24/7 customer support staff close your account with a possibility to re-open it later. Just contact them directly through Live Chat or send an email to [email protected] - they will be able to sort everything out as fast as possible.
When will my deposit reflect in my Run4Win account?
All deposits into Run4Win Casino should reflect instantly, give or take a few minutes for processing. If this isn't the case with your most recent deposit, it is highly likely that there is an error with your chosen payment processor. Please contact our 24/7 customer support staff straight away via Live Chat or e-mail, and they'll sort the matter out swiftly!
Can I add another currency to my account?
Yes, you absolutely can!
What currencies are accepted at Run4Win?
Run4Win is proud to be a multi-currency platform and accepts the following: EUR, USD, CAD, AUD, NOK, RUB, PLN, NZD, JPY, BRL. Also, various crypto currencies, such as: BTC, BCH, ETH, LTC, DOG, USDT.
Can I deposit crypto currency?
Yes, of course!
What are the minimums and maximums?
You can find all the information about payment limits on our ‘Payments & Withdrawals’ page.
Are the games at Run4Win fair?
Without a doubt! Any game provided by Run4Win is 100% Provably Fair, with each one containing an easy way to verify this within the game itself.
My game froze/My game crashed, what do I need to do now?
You should contact our 24/7 customer support staff and they will find a way to help you out immediately.
Can I play the casino games without spending any money?
Yes, all players are able to practice or play their favorite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.
What happens if the game I’m playing freezes in the middle of a round?
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.
I can’t get the casino game to start when I click the link. What should I do?
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.